Qualification: MBA — Sales & Marketing
Reports To: Head – SME Business
Responsibilities:
Telecalling Sales & Team Leadership
- Lead and manage a large team of tele-calling sales executives (inbound and outbound, geographically decentralized) driving MSME onboarding and business loan/lending sales
- Build and continuously improve the lead funnel and calling scripts/pitches to drive better conversion
- Monitor functional KPIs (number of calls, calling/talk time, conversion %, and other result parameters) to optimize team productivity
- Design and roll out periodic incentive and recognition plans to keep the team motivated and target-driven
SME & On-Ground Sales
- Drive on-ground SME sales for business loan, lending, and working capital finance products, complementing the telecalling channel
- Acquire new MSME/SME customers and build long-term business relationships, while maintaining and growing existing ones
- Lead and expand field sales teams/channel partners to strengthen market coverage in Gurgaon and other target markets
- Identify new customer segments and business opportunities to support overall SME business growth
Business Partners, Referral Business & Marketing
- Develop and manage a network of business partners, referral partners, and DSAs to build a consistent alternate sourcing channel
- Build and manage relationships with banks, NBFCs, and fintech partners to support sourcing and business growth
- Drive hands-on marketing and business development initiatives for lead generation across digital, on-ground, and partner channels
- Own the lead funnel end-to-end — from lead generation through qualification to conversion — and continuously improve conversion rates across channels
- Coordinate with internal stakeholders (credit, operations, product, and technology teams) and external stakeholders to achieve business targets
- Represent the SME Business function in key partner and client interactions
Process, Training & Automation
- Guide, train, and coach team members on product knowledge, sales pitch, and objection handling for improved productivity
- Drive continuous process improvement through automation, CRM/dialer tools, and data-backed decision-making for effective delivery
- Track and report team and business performance through structured MIS and dashboards
Team Management
- Recruit, train, mentor, and manage performance of a large team across telecalling and on-ground sales functions
- Foster a high-performance, target-driven, and collaborative team culture
Candidate Requirements
- Post Grad Management Degree/ MBA in Sales & Marketing
- 8+ years of experience in the telecalling sales domain along with SME sales — business loans, lending, fintech, and on-ground/field sales
- Fintech or banking experience strongly preferred
- Proven experience leading a large team spanning telecalling and on-ground/field sales
- Strong B2B/B2C sales and marketing skills with BFSI/SME lending domain exposure
- Sound understanding and hands-on experience in managing business partners and referral business
- Hands-on knowledge of marketing and business development, including lead generation and lead conversion
- Proficiency in MS Excel, Word, and PowerPoint
- Working knowledge of CRM, AI tools for sales and productivity is preferred
- Excellent interpersonal, communication, and stakeholder management skills
What We’re Looking For
- A young, dynamic professional with high energy, the correct attitude, and an ownership mindset
- Proactive, solution-driven approach with strong time management skills
- Excellent team spirit and the ability to lead, motivate, and inspire large teams
- A collaborative, can-do attitude with the willingness to work in a fast-paced, evolving fintech environment
- Highly numerate with strong analytical and problem-solving ability