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Career Opportunities at M1xchange

Lead Relationship Manager: SME Business

About Us:

M1Xchange is an RBI licensed TReDS platform (Trade Receivables Discounting System) enabling thousands of MSMEs to get their receivables paid early and grow their business. The platform enables MSMEs to discount their approved invoices pending with corporate buyers’ basis a unique bidding model from 55+ banks and NBFCs to get the best interest rates for the transaction. With a focus on driving financial inclusion and providing cutting-edge services, we are poised for rapid growth and expansion.

Job Responsibilities:

  • Candidate with a minimum of 6-7 yrs of experience in Sales and Business development in Business Banking, SME Banking in BFSI and Banking space; Working Capital loans, Fintech sectors (with specialisation in Supply Chain Finance products)
  • Manage a midsize team (including on-field/ FoS sales team – geographically decentralized) for Business relationship management and Customer acquisition.
  • Identify Cross Sales and Up-sell opportunities and continuously train the team members.
  • Churn and improvise Lead funnel for better conversion.
  • Optimize Team productivity through monitoring of functional KPIs (e.g. Nos. of calls, no. of customer visits, Conversion %, Case negotiations and logins, Throughput amount, other productivity parameters, etc.). 
  • Analyse Data to bring efficiency in team performance. Also, guide, train and motivate Team members for improved productivity.
  • Design periodic incentive and recognition plans for team.
  • Continuously work on process improvement through automation and has the ability to identify and implement automation for effective delivery.
  • Coordinate with other stakeholders (internal as well as external) for achieving Targets.
  • Acquire and build business relationships with new customers (MSME and small Businesses) and maintain good relationships with existing ones.
  • Achieve sales targets in line with the target established for the area in terms of revenues & volumes.


Functional Competencies:

  • The person should be team player and should be able to work with and manage direct, support and cross-functional teams and other relevant stakeholders to grow business.
  • Ability to drive relationship at CXO/promoter levels and decision makers. Should be able to partner with the stakeholders to work out solutions for Clients from M1 product suite.
  • The person should be able to plan, forecast, measure, and report business volumes on a daily, weekly, or monthly basis as required
  • Strong partner relationship management and solution development skills
  • Have deep knowledge and expertise of the partners in the geography to drive partner connection in the defined territory to ensure maximum partner impact on customer acquisition, renewals and consumption
  • Should be Target Oriented, Assertive, Focused, Honest & Hard-working.

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